Terms & Conditions

Legal · Booking terms

Terms & Conditions

Scope note: This page covers booking, payment, and service terms. Personal-data rules are in the separate Privacy Policy. Cancellation and refunds are in the Cancellation & Refund Policy.

Business operator: GateZip
Address: 999 Moo 1, Nong Prue, Bang Phli District, Samut Prakan 10540, Thailand
Country: Thailand
Phone: +66 96 056 9500
Email: hello@gatezip.com
Business hours: Open 24 Hours · Monday – Sunday

1. About GateZip

GateZip is an arranging agent and intermediary based at Suvarnabhumi International Airport (BKK), Thailand. We are not the direct provider of airport Fast Track / Meet & Greet, airport transfer, flights, concierge services, air charter, or the other travel services named in a booking. Those services are supplied by independent providers. GateZip sources the provider, confirms the reservation, and coordinates the arrangement.

Your contract with GateZip covers the arrangement and GateZip’s service fee. The performance of the underlying service is the responsibility of the supplier that provides it, under that supplier’s own conditions. A delay, change, or refusal by an airline, driver, hotel, airport operator, or other supplier is an act of that supplier.

2. Prices and payment

All prices are quoted and charged in Thai Baht (THB). Where a service price varies by vehicle, passengers, date, or destination, GateZip shows a starting price (for example, “From THB …”) and confirms the final THB amount before payment. By completing a booking or payment, you agree to the confirmed price.

3. Travel protection / insurance

GateZip does not collect insurance premiums through the GateZip online payment checkout. Any travel insurance discussion is informational or arranged separately with a licensed partner; terms of any policy are those of the insurer.

4. Bookings

By booking or using GateZip services, you agree to these terms. Service details, fees, and timelines are confirmed in writing at the time of booking. GateZip may update these terms. An updated version will be published on this page at least 48 hours before it takes effect.

5. Changes, cancellation, and refunds

Any change or cancellation must be notified to GateZip at least 48 hours before the scheduled service start time, and takes effect only after GateZip confirms it in writing. All amounts paid to GateZip are non-refundable (No refund / 0%). GateZip does not refund in cash or to a different card, account, or channel. Full conditions are in the Cancellation & Refund Policy.

For questions about these terms, contact hello@gatezip.com or +66 96 056 9500.