Cancellation & Refunds

Legal · Cancellation & refunds

Cancellation & Refund Policy

Effective date: 22 October 2026.

Scope note: This page covers cancellation notice and the no-refund rule only. Booking terms are in the Terms & Conditions. Personal-data rules are in the separate Privacy Policy.

Business operator: GateZip
Address: 999 Moo 1, Nong Prue, Bang Phli District, Samut Prakan 10540, Thailand
Country: Thailand
Phone: +66 96 056 9500
Email: hello@gatezip.com

GateZip is an arranging agent and intermediary, and is not the direct provider of the travel services in a booking. Airport Fast Track, airport transfer, flights, concierge services, and similar services are performed by independent suppliers. Amounts paid to GateZip are fees for arranging and coordinating those services.

This policy applies to arrangements and packages booked through GateZip, including airport Fast Track, airport transfer, flight booking support, concierge services, and travel packages. Final prices are confirmed in THB before payment. By paying, the customer accepts that the payment is non-refundable.

1. Notice of a change or cancellation

• A customer who wishes to change or cancel a booking must notify GateZip at least 48 hours before the scheduled service start time.
• Notice must be sent by email to hello@gatezip.com or by phone / WhatsApp to +66 96 056 9500, and must include the booking reference and the name on the booking.
• A change or cancellation takes effect only after GateZip confirms it in writing (email or WhatsApp confirmation from GateZip).
• Notice given less than 48 hours before the service, a failure to arrive, or a request made after the service has started may be declined. The original booking then remains in force and payable in full.

2. No refund

• 0% refund (No refund). All amounts paid to GateZip are non-refundable. GateZip does not refund money.
• The no-refund rule applies whether or not GateZip has confirmed the booking in writing, whether notice is given 48 hours or more before the service, and whether the customer cancels, does not arrive, or the service has started or been completed.
• 0% refund (No refund) for airline tickets, hotel deposits, and other third-party charges already incurred or paid on the customer’s behalf.
• GateZip does not pay a refund in cash, and does not pay a refund to a different card, account, or channel.

3. How to notify GateZip

• Contact GateZip by email at hello@gatezip.com or by phone / WhatsApp at +66 96 056 9500.
• Provide the booking reference, full name, service date, and a short description of the change requested.
• GateZip will reply in writing to confirm whether the change or cancellation can be made. That confirmation is not a promise of any refund.

4. Changes to this policy

GateZip may update this policy. The updated version will be published on this page at least 48 hours before it takes effect. An update does not create a right to a refund of payments already made.